2 recalls and 1 owner complaint on file with NHTSA for the 2020 Mercedes-Benz GLC 350.
2
recalls
1
owner complaints
0
complaints mentioning a crash
1
mentioning a fire
Recalls apply to specific production ranges. To see whether a particular car still has an open recall, enter its VIN at nhtsa.gov/recalls. Repairs for safety recalls are free at authorised dealers.
2020 Mercedes-Benz GLC 350 recalls
Electrical system: software · Communication: auto crash notification
NHTSA campaign 22V365000 · reported May 20, 2022 · Mercedes-Benz USA, LLC · 242,722 vehicles potentially affected
The problem
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
The risk
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
The fix
The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Electrical system: software · Communication: auto crash notification
NHTSA campaign 21V058000 · reported February 5, 2021 · Mercedes-Benz USA, LLC · 1,292,258 vehicles potentially affected
The problem
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
The risk
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
The fix
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Most reported problems
Areas named in owner complaints to NHTSA. One complaint can name several areas.
Electrical system1
Engine1
Structure1
What owners report
Recent complaints filed with NHTSA, shortened. These are unverified accounts from owners, not findings.
Jul 24, 2022 · Engine · fire reported
Engine coolant after 2000 miles from topped off by dealership got low and sparked fire, and totaled my car. Warning alert was ON to say turn off engine remove key. Articles related to this: 800,000 Mercedes-Benz Owners Warned Their Cars Could Catch Fire (forbes.com) Daimler warns car owners of fire risk it lacks parts…
Does the 2020 Mercedes-Benz GLC 350 have any recalls?
Yes. NHTSA lists 2 recalls for the 2020 Mercedes-Benz GLC 350, the most recent reported on May 20, 2022 (Electrical system: software, Communication: auto crash notification). Check a specific car by its VIN at nhtsa.gov/recalls.
What are the most common problems with the 2020 Mercedes-Benz GLC 350?
Owners have filed 1 complaint with NHTSA. The most frequently reported area is electrical system (1 complaints), followed by engine (1).
How many 2020 Mercedes-Benz GLC 350 complaints mention a crash or fire?
0 of 1 complaints report a crash and 1 a fire; 0 injuries were reported in total. Complaints are unverified reports from owners.
Source: NHTSA recall and complaint data, updated October 27, 2026. Latest complaint received July 24, 2022.