Filed by Ford Motor Company on May 23, 2025; 1 model-year listings affected.
Equipment: electrical, infotainment, software · Electrical system: instrument cluster/panel
NHTSA campaign 25V337000 · reported May 23, 2025 · Ford Motor Company · 30,679 vehicles potentially affected
- The problem
- Ford Motor Company (Ford) is recalling certain 2024 Nautilus vehicles. The multimedia module software may cause the panoramic and center displays to reboot, resulting in a blank screen. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 111, "Rear Visibility," and 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect," as well as FMVSS numbers 126, 108, 135, 138, 208, 101, and 305.
- The risk
- A blank instrument display can result in a loss of critical safety information, such as the speedometer and warning lights, increasing the risk of a crash. In addition, a missing rearview camera display image can reduce visibility of what is behind the vehicle, increasing the risk of a crash.
- The fix
- The multimedia module system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed July 24, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25C21.
Whether a particular car is included depends on its build date: check its VIN at nhtsa.gov/recalls.