Recalls apply to specific production ranges. To see whether a particular car still has an open recall, enter its VIN at nhtsa.gov/recalls. Repairs for safety recalls are free at authorised dealers.
2011 Mercedes-Benz Sprinter 2500 recalls
Air bags: frontal, passenger side, inflator module
NHTSA campaign 17V479000 · reported July 28, 2017 · Daimler Vans USA, LLC · 20,665 vehicles potentially affected
- The problem
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2010-2011 Freightliner and Mercedes Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled into the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
- The risk
- An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
- The fix
- DVUSA will notify owners, and dealers will replace the front passenger side air bag, free of charge. The began on January 12, 2018. Owners may contact DVUSA customer service at 1-877-762-8267. Note: This recall partially supersedes recall 16V-379.
Air bags: frontal, driver side, inflator module
NHTSA campaign 16V077000 · reported February 10, 2016 · Daimler Vans USA, LLC · 136,361 vehicles potentially affected
- The problem
- Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2010, to July 1, 2014. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
- The risk
- In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
- The fix
- Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner owners may contact Daimler Van's customer service at 1-877-762-8267. Dodge owners may contact Fiat Chrysler customer service at 1-800-853-1403.
Seat belts
NHTSA campaign 11V210000 · reported March 30, 2011 · MERCEDES-BENZ USA, LLC - DBA SPRINTER · 3,437 vehicles potentially affected
- The problem
- Mercedes-benz is recalling certain model year 2008-2011 2500 and 3500 sprinter vehicles equipped with an optional three-seat bench in the passenger compartment. The seat benches in the second seating row may have been equipped with safety belts that do not meet the minimum requirements of federal motor vehicle safety standard 208, "occupant protection in interior impact," and motor vehicle safety standard 209, "seat belt assemblies." first, those safety belts may not lock as required. Second, the assembly loop may not perform to minimum force requirements.
- The risk
- In the event of a crash, the safety belts in these vehicles may not perform as required such that a seat occupant may not be properly restrained, increasing the risk of injury or death in the event of a crash.
- The fix
- Mercedes-benz will inspect and replace any seat belt assemblies that do not meet the requirements free of charge. The safety recall began on july 15, 2011. Owners may contact mercedes-benz at 843-695-5000.
Equipment
NHTSA campaign 10V642000 · reported December 21, 2010 · MERCEDES-BENZ USA, LLC - DBA SPRINTER · 274 vehicles potentially affected
- The problem
- Sprinter is recalling certain model year 2010-2011 freightliner 2500 sprinter and mercedes-benz sprinter vehicles equipped with an emergency exit window. The adhesive bond between the glass and the hinge on the top of the window may loosen.
- The risk
- The emergency exit window may separate from the body and could fall increasing the risk of injuries to the passenger or driver.
- The fix
- Dealers will replace the emergency exit window if necessary free of charge. The safety recall began on february 11, 2011. Owners may contact sprinter at 1-201-573-0600.
What owners report
Recent complaints filed with NHTSA, shortened. These are unverified accounts from owners, not findings.
Sep 6, 2018 · Air bags · 2,000 miles
TAKATA RECALL: HAVE BEEN RECEIVING RECALL NOTICES ABOUT YEARS (FIRST RECALL APRIL 2016). MADE SEVERAL APPOINTMENTS TO REPLACE, BUT THEY WERE OUT WHEN I ARRIVED. CURRENTLY I'VE HAD AN AIR BAG ON ORDER TO BE HELD IN MY NAME SINCE JUNE 2018. STILL NO SUCCESS.
Oct 12, 2017 · Air bags
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER…
Jul 28, 2017 · Air bags · 42,097 miles
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ SPRINTER 2500. WHILE DRIVING UNKNOWN SPEEDS, THE SRS INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (MERCEDES-BENZ OF BROOKLYN, LOCATED AT 1800 SHORE PKWY BROOKLYN, NY 11214) WHERE IT WAS DIAGNOSED THAT THE ETHER ELEMENT SENSOR NEEDED TO BE REPLACED. THE…
Apr 13, 2017 · Air bags
IT IS HAS BEEN OVER A YEAR AND WE ARE STILL WAITING FOR AN AIRBAG REPLACEMENT. THIS IS QUITE DANGEROUS AND WE BELIEVE THAT WAITING FOR MORE THAN ONE YEAR IS TOO LONG.
Aug 10, 2015 · Unknown or other · 7,500 miles
ROOF MOUNTED A/C LEAKS WATER INSIDE THE VAN EVERY TIME IT RAINS. THIS IS MY SECOND SPRINTER WITH THIS PROBLEM, AND IT AFFECTS MY BUSINESS TREMENDOUSLY AS I OWN AN EXECUTIVE TRANSPORTATION COMPANY, NOT THE TYPE OF PROBLEM EXPECTED ON A MERCEDES
Source: NHTSA recall and complaint data, updated October 27, 2026. Latest complaint received September 6, 2018.