Filed by Ford Motor Company on June 13, 2025; 5 model-year listings affected.
Electrical system: body control module, software · Latches/locks/linkages: doors, latch
NHTSA campaign 25V404000 · reported June 13, 2025 · Ford Motor Company · 197,432 vehicles potentially affected
- The problem
- Ford Motor Company (Ford) is recalling certain 2021-2025 Mustang Mach E vehicles. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release handles, such as a child in the back seat.
- The risk
- The inability to enter or exit the vehicle in an emergency increases the risk of injury.
- The fix
- Dealers will update the Powertrain Control Module (PCM) and the Secondary On-Board Diagnostic Control Module C (SOBDMC) software, free of charge. Owner notification letters were mailed to 2021-2025 Mustang Mach-E owners September 12, 2025. Additionally, Owner notification letters were mailed to 2024-2025 Mustang Mach-E owners July 10, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S65.
Whether a particular car is included depends on its build date: check its VIN at nhtsa.gov/recalls.