Recalls apply to specific production ranges. To see whether a particular car still has an open recall, enter its VIN at nhtsa.gov/recalls. Repairs for safety recalls are free at authorised dealers.
2017 Chrysler Pacifica Plug-IN Hybrid recalls
Hybrid propulsion system
NHTSA campaign 24V536000 · reported July 18, 2024 · Chrysler (FCA US, LLC) · 15,910 vehicles potentially affected
- The problem
- Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric (PHEV) vehicles that received a software update remedy under NHTSA recall number 22V-077. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
- The risk
- A vehicle fire increases the risk of injury.
- The fix
- Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. Owner notification letters were mailed December 12, 2024. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 73B. Vehicles previously repaired under recall 22V-077 will need to have the new remedy completed.
Hybrid propulsion system
NHTSA campaign 22V077000 · reported February 11, 2022 · Chrysler (FCA US, LLC) · 16,741 vehicles potentially affected
- The problem
- Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV). A vehicle fire can occur when parked, even with the ignition in the "Off" position.
- The risk
- A vehicle fire increases the risk of injury.
- The fix
- Owners are advised not to recharge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim letters, informing owners of the safety risk were mailed on February 25, 2022. Final owner notification letters were mailed October 6, 2022. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Z11. This recall is superseded by NHTSA recall 24V-538.
Electrical system: wiring, interior/under dash · Electrical system: 12v/24v/48v battery, cables
NHTSA campaign 20V334000 · reported June 9, 2020 · Chrysler (FCA US LLC) · 23,079 vehicles potentially affected
- The problem
- Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
- The risk
- A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
- The fix
- FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.
Hybrid propulsion system · Engine and engine cooling: exhaust system, emission control, catalytic convertor
NHTSA campaign 18V740000 · reported October 19, 2018 · Chrysler (FCA US LLC) · 10,260 vehicles potentially affected
- The problem
- Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica Plug-in Hybrid Electric vehicles (PHEV). After the vehicle has been operating in PHEV propulsion mode, the gas-fueled engine may not restart properly resulting in unburned fuel entering the exhaust catalyst.
- The risk
- The improperly started engine could result in a loss of motive power increasing the risk of a crash or the unburned fuel in the catalyst may ignite increasing the risk of a fire.
- The fix
- FCA will notify owners, and dealers will update the powertrain controller module software, and inspect and replace the catalytic converter as necessary, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U94.
Equipment: other, labels
NHTSA campaign 17V375000 · reported June 13, 2017 · Chrysler (FCA US LLC) · 100 vehicles potentially affected
- The problem
- Chrysler (FCA US LLC) is recalling certain 2017 Pacifica Plug-in Hybrid Electric vehicles (PHEV). The tire placard on the affected vehicles incorrectly lists the seating capacity as 6 occupants rather then 7 occupants, with a combined weight of 950lbs rather than 1,100lbs. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
- The risk
- The incorrect tire label may cause customer confusion, potentially resulting in vehicle overloading, increasing the risk of a crash.
- The fix
- Chrysler will notify owners, and dealers will replace tire placard label, free of charge. The recall began July 6, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T37.
Hybrid propulsion system: inverter
NHTSA campaign 17V371000 · reported June 9, 2017 · Chrysler (FCA US LLC) · 1,375 vehicles potentially affected
- The problem
- Chrysler (FCA US LLC) is recalling certain 2017-2018 Pacifica Plug-in Hybrid Electric vehicles (PHEV). The affected vehicles have diodes in the Power Inverter Module ("PIM") that may fail due to an overvoltage condition. If the diodes fail, the vehicle will not move under its own power.
- The risk
- A vehicle that suddenly cannot be driven, increases the risk of a crash.
- The fix
- Chrysler will notify owners, and dealers will reprogram the Powertrain Control Module, Battery Pack Control Module, On Board Charging Module, and PIM, free of charge. The PIM will be replaced as necessary. The recall began on September 14, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T34.
What owners report
Recent complaints filed with NHTSA, shortened. These are unverified accounts from owners, not findings.
Sep 20, 2024 · Hybrid propulsion system · 77,000 miles
The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The contact stated that the battery had previously been replaced. The check engine warning light had…
May 22, 2024 · Unknown or other
Was driving smelled plastic burning parked it at my house now dash says service charging system. It wont turn on or go into drive. I am afraid its going to catch fire.
Dec 2, 2023 · Electrical system · fire reported
The car's lithium batteries caught fire to the point of smoldering. This happened at the end of the charge cycle. The car was parked in our garage and if the fire department did not come to help, the fire could have intensified and burned down our whole house. We are very thankful we caught it so quickly. No warnings…
Nov 2, 2023 · Electrical system · fire reported
What component or system failed or malfunctioned, and is it available for inspection upon request? - Internal charging system or vehicle battery pack malfunctioned & caught fire. Vehicle is available for inspection now, but not sure about when it is removed from our property. How was your safety or the safety of…
Jun 5, 2023 · Structure
The driver-side rear sliding door is not closed securely and it reopened while closing without any other button access and obstacles on the door. But seems like it was fixed with an ECU software update. I have a problem with that and it was fixed with a repair visit last week. That means it was a known issue, but I…
Source: NHTSA recall and complaint data, updated October 27, 2026. Latest complaint received September 20, 2024.