CarRecallDB

2020 Chrysler Pacifica Plug-IN Hybrid recalls and problems

2 recalls and 58 owner complaints on file with NHTSA for the 2020 Chrysler Pacifica Plug-IN Hybrid.

2
recalls
58
owner complaints
3
complaints mentioning a crash
0
mentioning a fire

Recalls apply to specific production ranges. To see whether a particular car still has an open recall, enter its VIN at nhtsa.gov/recalls. Repairs for safety recalls are free at authorised dealers.

2020 Chrysler Pacifica Plug-IN Hybrid recalls

Hybrid propulsion system

NHTSA campaign 24V538000 · reported July 18, 2024 · Chrysler (FCA US, LLC) · 3,606 vehicles potentially affected

The problem
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
The risk
A vehicle fire increases the risk of injury.
The fix
Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.

Electrical system: wiring, interior/under dash · Electrical system: 12v/24v/48v battery, cables

NHTSA campaign 20V334000 · reported June 9, 2020 · Chrysler (FCA US LLC) · 23,079 vehicles potentially affected

The problem
Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
The risk
A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
The fix
FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.

Most reported problems

Areas named in owner complaints to NHTSA. One complaint can name several areas.

What owners report

Recent complaints filed with NHTSA, shortened. These are unverified accounts from owners, not findings.

May 23, 2025 · Electrical system · 57,016 miles

The contact owns a 2020 Chrysler Pacifica Plug-in-Hybrid. The contact stated that while driving approximately 55 MPH the vehicle lost motive power. The contact stated that the "Turtle Symbol” was displayed with the message "Vehicle Will Shut off Soon - Pull Over" displayed. The contact had taken the vehicle to a local…

Mar 25, 2025 · Power train

We were driving down the freeway at 70 mph and the vehicle displayed "Vehicle will shut off soon, pull over safely" and IMMEDIATELY lost power and the gas pedal would do nothing.

Feb 13, 2025 · Seats

We have a broken 2nd row captain's chair on the passenger side. The seat broke with my child's car seat in it so we didn't notice until we took the carseat out and noticed the seat back was swinging freely forward and back and would not latch. In doing some research we found dozens of other people with similar age…

Jan 28, 2025 · Power train

I received a service hybrid electric vehicle system warning. Also vehicle speed may be limited warning. When I shut the vehicle off, it was loud and remained running. My safety and the safety of others were put at risk because the warning happened while I was driving and I couldn’t get speed to park in a safe…

Dec 30, 2024 · Electrical system · 50,000 miles

The contact's mother owns a 2020 Chrysler Pacifica Hybrid. The contact stated while driving approximately 65 MPH, the vehicle started losing motive power. The contact stated that his mother observed the message "Stop Safely - Vehicle Will Shut Off Soon" and immediately after the warning light was illuminated the…

Pacifica Plug-IN Hybrid model years compared

YearRecallsComplaintsCrashesFires
2017 67915
2018 6224312
2019 24500
2020 25830
2021 12600
2022 011620
2023 04010

Across all years, the 2018 Pacifica Plug-IN Hybrid has the most complaints (224). All Chrysler Pacifica Plug-IN Hybrid years →

Questions

Does the 2020 Chrysler Pacifica Plug-IN Hybrid have any recalls?
Yes. NHTSA lists 2 recalls for the 2020 Chrysler Pacifica Plug-IN Hybrid, the most recent reported on July 18, 2024 (Hybrid propulsion system). Check a specific car by its VIN at nhtsa.gov/recalls.
What are the most common problems with the 2020 Chrysler Pacifica Plug-IN Hybrid?
Owners have filed 58 complaints with NHTSA. The most frequently reported area is electrical system (25 complaints), followed by engine (22).
How many 2020 Chrysler Pacifica Plug-IN Hybrid complaints mention a crash or fire?
3 of 58 complaints report a crash and 0 a fire; 1 injuries were reported in total. Complaints are unverified reports from owners.

Source: NHTSA recall and complaint data, updated October 27, 2026. Latest complaint received May 23, 2025.